1.1. In this agreement, the following expressions shall the meaning set opposite them:

“the company” CCTV Focus Ltd and shall include its directors, employees and agents:

“the customer” the person whose name is specified on the order form and shall include any person whom service has been provided by the company on the application of the customer:

“the equipment” the equipment as described in the quotation:

“the quotation” is the proposed price for the equipment (the package cost), its installation and/or maintenance as itemised in this contract and on the official quotation provided by the Company.

1.2. This page (together with the documents expressly referred to on it) tells you (Customer) information about us (CCTV FOCUS) and the legal terms and conditions (Terms) on which CCTV FOCUS supplies any of the products (Products) listed on the website www.cctvfocus.co.uk (Website).

1.3. These Terms will apply to any contracts between CCTV FOCUS and the Customer for the sale of Equipment for installation. For the avoidance of doubt, any replies by CCTV FOCUS that reference out to any of Customer’s correspondence which itself makes reference to the Customer’s purchasing terms and conditions shall not have the effect of incorporating such purchasing terms and conditions.

1.4. To the extent there is any inconsistency between the provisions of these Terms and the provisions of any other documents issued by CCTV FOCUS which are contained on the Website or otherwise made available to Customer, the provisions of these Terms shall prevail.

1.5. Customer should read these Terms carefully and make sure they understand them before ordering any Equipment for installation.

1.5. CCTV FOCUS may amend these Terms from time to time. Every time a Customer wishes to order Equipment for installation, it should check these Terms to ensure it understands the terms which will apply at that time. These Terms were most recently updated in July 2017.



2.1. CCTV FOCUS operate the Website. CCTV FOCUS Limited is a company registered in England and Wales under company number 08377992 with its registered office at 53 Portman Road, Birmingham, B13 0SH. VAT number is GB930 6484 23.

2.2. To contact CCTV FOCUS, please refer to the Contact page www.cctvfocus.co.uk/contact-us/



3.1. Subject to the Conditions contained herein the Customer agrees to purchase and the Company agrees to deliver and install the Equipment at the Customer’s Premises in accordance with any written Quotation
and or specification of the Company which is accepted by the Customer.

3.2. No order shall be deemed to be accepted by the Company unless and until confirmed in writing by the Company.

3.3. This agreement includes a two-year (730 days) maintenance warranty on all Equipment used and presented in the Quotation. The two-year maintenance will commence after the installation has been completed and all outstanding balances have been cleared, from the date of the Quotation.

3.3.1. All equipment will be repaired or replaced at the Company’s option with a new or functional operative part. Labour and material required to repair or replace such defective components or to make mechanical adjustments to the system will be free of charge for a period of two-years (730 days) following the completion of the original installation. Conditions not covered by the warranty:

  • Damage resulting from accidents, natural disasters, alteration, misuse, tampering and abuse by the Customer.
  • Failure of Customer to properly follow operating instructions provided by the Company at the time of installation or via telephonic support after installation is completed.

3.4. Fulfilling the Quotation with a part of full payment is the acceptance of the Terms and Conditions in this document.



The Customer shall at its own expense:

4.1.1. Obtain all necessary consents for the installation and the use of Equipment

4.1.2. Make their premises available to survey, measure, install, test and service with equipment without interruption and provide suitable accommodation and operating environment for the Equipment and Company’s personnel within the working hours, 9:00 a.m. to 5:00 p.m., Monday through Friday, excluding holidays.

4.1.3. The Company is not liable if completion is delayed due to circumstances beyond the Company’s control. By agreeing to the contract with the Company, the Customer guarantees that they have full authority to allow the installation and no other consent is needed.

4.1.3. Provide electrical power mains outlet needed by the Company for the purposes of installing, testing and maintaining the Equipment.

4.1.4. Provide provision of access to equipment for working at height if required by the site health and safety officer.

4.1.5. Provide for any lifting equipment and civil works not covered by the Company’s schedule or proposal for works.

4.1.6. Take up or remove in time to allow the Company to carry out installation, any fitted or fixed floor coverings, ceiling tiles, suspended ceiling tiles and partition covers and carry out afterwards any making good or decorators work required.

4.1.7. Contact and pay any connection charge and comply with any conditions relating with connection when the Equipment is to be connected to a telecommunications network.

4.2.1. The Customer understands that the installation will necessitate drilling into various parts of the premises. The Company intends generally to conceal wiring in the finished areas of the premises, however, there may be areas in which due to construction, decoration or furnishing of the premises that the Company determines, in its sole discretion that it would be impractical to conceal the wiring and in such cases, wire will be exposed.

4.3. The Company will carry out work during its normal working hours but may be on reasonable notice, require the Customer to provide access at other times. The Company may at the Customer’s request comply with the Customer’s reasonable site security and safety regulations previously advised to the Company in writing by the Customer.

4.4. The Company shall comply with the Customer’s reasonable site and regulations previously advised to the Company in writing by the Customer.



5.1. If the Equipment is to be delivered, installed and or made ready for service by a date specified by the Customer, such date is to be treated as an estimate only. The Company does not guarantee that the Equipment will be delivered, installed and or ready for service by such date, or accept liability for failure to meet the date.

5.2. Title to the equipment is to remain with Company until the full purchase price is paid by the Customer. Failure to pay the purchase price of the installed equipment when due shall give the Company the right, without obligation to repossess that equipment with or without notice, and to avail itself of any legal remedy. Any costs for collection, including reasonable legal fees are at the Customer’s expense.



6.1. A Quotation will be submitted to the Customer with the specified Equipment required to complete an installation. The total sum on this quotation must be paid in full (100%) before any installation work can be carried out by the Company’s personnel. At the Company’s discretion and under specific conditions a 70% deposit could be accepted. The installation will take place, however the outstanding sum must be cleared on the day of installation.

6.2. The customer is expected to pay any outstanding sum promptly. If payment to the Company is overdue, the Company will add a late payment fee of £25 per day from the date of installation until the outstanding sum is cleared. Should the Customer refuse to pay the outstanding sum plus late payment fee due to the Company, after seven days the Company will transfer the payment collection to a debt recovery agent or solicitor. The additional costs of the debt collection and any legal and court fees will also apply.

6.3. All quotes are valid for a period of 14 days from the date of the Quotation. If the Customer requires the Company’s service after the 14 days a new quotation will be generated.

6.4. The quoted costs may be revised if:

(a) The Customer require the work to be carried out more urgently than agreed.

(b) the Customer changes the specification.

(c) The Customer’s premises are in some way unsuitable for the Equipment and this was not apparent during the course of the telephone/e-mail conversation or there are circumstances which the Company should have been made aware of.

(d) any other special circumstances that arise that the Company was not made aware of in writing when supplying the original Quotation. This includes:

  1. Re-visits of the installer/technicians/engineer for reconfiguration of the system.
  2. Remote viewing, where the Customer is responsible for the availability of a broadband internet service, a router that provides the ‘PORT-FORWARDING’ function and a public (static) IP address.
  3. The installation work is outside the working hours of 9:00 a.m. – 5:00 p.m., Monday through Friday, except statutory holidays. Requests made by the Customer to install outside these working hours will incur additional charges.
  4. Engineers are asked to work outside standard practices of installations. Unless stated on the Works Schedule or the Company is made aware in writing when the original Quotation is supplied. Installs should be carried out in easily accessible areas without the need for additional labour work. This includes:
  • Underground cabling
  • Erecting poles
  • Steel trunking/capping
  • Exceptionally high ceilings
  • Drilling through walls thicker than 300mm

The above will incur additional charges as agreed by the Company personnel if required.

6.5. The Customer can pay the total sum using the Company’s BACS details provided on the Quotation.

6.5.1. No other payment methods or terms shall apply unless explicitly agreed with the Company in writing.

6.6. It is the responsibility of the Customer to notify the Company when a payment is made. In the event that the Customer makes a payment in error, it is the responsibility of the Customer to notify the Company and request the Company to reimburse such sum. Subject to confirmation by the Company that it has received such overpayment, the Company shall reimburse the sum to the Customer. Where the repayment of any such sum by the Company is subject to an additional charge, the Company shall be entitled to deduct the amount of any charge from the sum to be reimbursed.

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